The SM II is responsible for ensuring the Agile process is understood and acted upon by the Scrum Team. SM IIs may be required to lead and track interrelated projects and programs, with guidance from Sr. Scrum Master.
In this role, the selected candidate will perform work related to security incidents and security engineering services; works with users, IT support staff and vendor partners to troubleshoot and resolve problems associated with security products and related processes, include develop and maintain documentation of the design, implementation and operation of security products and processes.
In this role, the selected candidate will hold network information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs.
Uphold high standards for timely issue resolution; contribute expertise to the management of existing and new IT products and services; define workarounds for known errors and initiate process improvements.