The PC Support Analyst will provide a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
Provides operational support for applications, supporting the business and other IT areas by providing status and recommending solutions where there are system issues and coordinating resolution of issues with Customer Support and Development.
The Artiva Applications Analyst will work with key customers (both business and technology) and vendor to support technical processes and procedures of applications and systems necessary to business operations.
The Technical Support Analyst has the ability to own projects from initial point of contact with the customer through point of resolution with relation to troubleshooting X12, HL7 and proprietary transaction issues taking the customer interaction and producing actionable work items.
Works closely with other internal staff members as well as staff at connected practices, facilities, and agencies to ensure that our ongoing interoperability services are reliable and responsive to the health care community's needs and Meaningful Use Requirements.
Utilize reporting tools such as SQL Server Reporting Services, Crystal Reports, Excel and Microsoft Dynamics Report Writer; extract meaningful information from system databases enabling users and management to make more informed business decisions.