In this role, you will be responsible for
provide application support, trouble - shooting and consulting on product usage. May need to talk customers through complex procedures, or remotely access their servers to aid in demonstrations an / or problem resolution.
In this role, you will focused on the direct support of our customers by providing expert technical solutions for both assay and instrument related issues using telecommunication, chat or other emerging technologies.
The Technical Support Specialist I will assist the Technical Support team with tasks related to client support and troubleshooting. The selected candidate will provide technical support as required for internal and external clients.
In this role, the selected candidate will create and maintain necessary databases and archives tracking the intellectual property portfolio, prior references and technical documentation for company and the company's competitive landscape.
In this role, you will provide application support, trouble-shooting and consulting on product usage. May need to talk customers through complex procedures, or remotely access their servers to aid in demonstrations and/or problem resolution.