The candidate will be responsible for meeting with customers, collecting requirements and engineering solutions using our portfolio of products and the service offerings from our service catalog to deliver comprehensive solutions that address the business needs of the customer.
In the role of a Technical Support Engineer, you will be a member of a highly skilled team. You will utilize a web-based customer response support system designed to allow our engineers the ability to provide the highest levels of satisfaction to our customers while resolving their tickets.
In this role, the selected candidate will work closely with Sales Executives to identify the needs of potential customers during the pre-sales process; answer technical and security questions related to the product.
In this role, the selected candidate will manage all aspects of the change process for externally purchased products and components, including timelines, budgets, and reports to ensure all deliverables associated with the change are completed on time and within budget.