Assure a high level of user satisfaction with group performance through daily monitoring of user complaints, as well as seeking out user perceptions of technical services performance as observed by manager and measured by manager's interaction with users, departmental user meetings, and the climate survey when available.
Evaluate the resulting prototype implementation to test its value in addressing the research goals. Prepare prototypes for demonstrations and evaluations by research sponsors. Respond to any last-minute complications to ensure a smooth and successful evaluation
Direct touch sales combined with experience working in a matrixed organization and working with partners to maximize results; drive double digit revenue growth through new project identification, creation, and attach opportunities.