The functional business analyst, part of a team of three, is responsible for the functional understanding of the various information systems that support the business processes of the Registrars Office.
Previous experience with customer enrollment data and workflows including the acceptance and processing of enrollment files from the NY State of Health, Maximus and Dept of Social Services (Roster processing).
Provide data element naming consistent with standards and conventions and ensure that data dictionaries are maintained across multiple database environments (e.g., host based, client server, distributed systems, Web and e-commerce).
Serves as technical and subject matter expert for initiatives involving the end to end life cycle of customer touch points, including web, phone/IVR, social media and traditional correspondence channels.
The scope of the role includes working with key business stakeholders to interpret business needs and issues, translate them into actionable requirements, participate in design activities, configure software and reports, develop test scenarios and participate in testing, implementation activities including training, and providing post-implementation support.
Provide trouble shooting and technical assistance to user community. Provide training on new applications and for new employees as required. Maintain adequate documentation on interfaces and job streams.
Work closely with business partners to define strategies for technical solutions, determine requirements, and develop functional designs based on the analysis of line of business needs, objectives and existing systems infrastructure.
Match software solutions to appropriate problems with support from other team members and uses the water flow software development life cycle with end users and agile on a case by case basis with super users for strategic projects.
Elicit and document requirements using a variety of methods including interviews, document analysis, requirements gathering meetings, surveys, site visits, business process descriptions, use cases, user stories, business analysis, and task / workflow analysis.