Job Market Guide: Technical Support Analyst jobs in Springfield-Holyoke

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Technical Support Analysts in Springfield-Holyoke. Technical Support Analysts in Springfield-Holyoke have between ${} and ${} years of experience, averaging $${} years of experience.

135 Technical Support Analyst jobs in Springfield-Holyoke

Boston, MA
In this role, you will maintain computer room etwork closet standards for wiring, equipment and operations and insure only approved HHS supplied (or Approved) equipment is installed.
industry
Information Services
experience
5 - 7 years

Burlington, MA
In this role, you will be responsible for troubleshooting and resolving software issues reported by monitoring tools and/or customers (both internal and external) to ensure platform system stability.
industry
Business Services
experience
Less than 5 years

Cambridge, MA
In this position, you will lead and contribute to ongoing continuous improvement and best practices development in all areas of service.
industry
Financial Services
experience
Less than 5 years

Needham, MA
In this role, you will perform corrective maintenance activities with customers such as hardware replacements, and software configuration improvements.
industry
Information Services
experience
5 - 7 years

Marlborough, MA
In this role, the selected candidate will perform base problem determination and support-fixes for hardware, software, customer questions or queries, features, installation, method of procedure ("MOP"), process or network issues.
industry
Telecommunications
experience
5 - 7 years

Burlington, MA
In this role, the selected candidate will perform base problem determination and support-fixes for hardware, software, customer questions or queries, features, installation, method of procedure ("MOP"), process or network issues.
industry
Telecommunications
experience
5 - 7 years

Greenwich, CT
In this role, the selected candidate will develop and maintain in-depth knowledge of internal applications in order to support customers; log, research, and accurately resolve complex customer inquiries and problems in a timely manner.
industry
Staffing & Recruiting
experience
Less than 5 years

Burlington, MA
As a Technical Support Engineer, you will be providing the technical support to Service customers for problem resolution related to their equipment.
industry
Networks
experience
Less than 5 years

$70K - $100K - Lowell, MA
In this role, the selected candidate will be responsible for understanding the end to end workflow of dispatch systems within client; will support the expansion of the CO tablet application and other dispatch related systems within Verizon's network.
industry
Telecommunications
experience
5 - 7 years

Valhalla, NY
In this role, you will be responsible for deployment and operations of Hortonworks Hadoop infrastructure, Splunk and Tableau instances.
industry
IT Consulting/Services
experience
5 - 7 years

Albany, NY
The ideal candidate will provide hands on technical customer support, identifying customer needs, abilities and limitations in implementing data exchange.
industry
Consulting
experience
Not Specified

Burlington, MA
In this role, the selected candidate will handle email reports, web-to-case reports and customer calls regarding technical issues related to the use of our software service.
industry
Software
experience
Less than 5 years

Boston, MA
In this role, you will diagnose, troubleshoot, and repair handheld devices, tablets, eSense devices, and related peripherals used by the ERT product suite.
industry
IT Consulting/Services
experience
5 - 7 years

Burlington, MA
As a Technical Support Engineer, you will be providing the technical support to Service customers for problem resolution related to their equipment.
industry
Networks
experience
Less than 5 years

$50K - $60K - Boston, MA
In this role, the selected candidate will strive for continuous improvements / ideas in processes, procedures, support; ability to communicate progress, issues, and plans in writing and orally.
industry
Information Services
experience
Less than 5 years

Cambridge, MA
In this role, the selected candidate will establish strong working relationships with the user community and staff across NX in order to provide reliable end-to-end service delivery.
industry
Software
experience
Less than 5 years

Hartford, CT
In this role, the selected candidate will create and maintain documentation as it relates to system configuration, processes and service records.
industry
Information Services
experience
Not Specified

Client Support Analyst

Boston, MA
The Client Support Analyst provides support for basic incident resolution and requests made to the support desk. They are the first point of contact for the client and are responsible for the initial assessment, triage, research, and resolution of basic incidents and requests.
industry
Audio / Video
experience
Not Specified

$70K - $80K - Boston, MA
In this role, the selected candidate will manage specific client incidents, which will include reproduction of issues using replicated environments, clarification of workflows or system behavior, configuration changes, thoroughly logging incidents, adhering to client SLAs, and escalation to development as needed.
industry
Financial Services
experience
Less than 5 years

Burlington, MA
As a Technical Support Engineer, you will be providing the technical support to Service customers for problem resolution related to their equipment.
industry
Networks
experience
Less than 5 years

Support Analyst

Boston, MA
The person in this position will be participating in a wide range of IT support activities, ensuring all support tickets are logged appropriately and all issues are resolved or escalated with a sense of urgency.
industry
Software
experience
Less than 5 years

Foxboro, MA
In this role, you will maintain physical presence at designated service locations and time for employees to pick up users computer, or delivering to end-user.
industry
Energy / Utilities
experience
11 - 15 years

Burlington, MA
As a Technical Support Engineer, you will be providing the technical support to Service customers for problem resolution related to their equipment.
industry
Networks
experience
Less than 5 years

Medford, MA
In this role, the selected candidate will manage ICEC listservs: enter new members, monitor postings, trouble-shoot listserv issues (such as member email changes).
industry
Non-Profit
experience
Less than 5 years

Oracle Support Analyst

Burlington, MA
In this role, you will ensure support tickets are resolved in a timely and efficient manner. Work closely with off-shore development team to review solution options, monitor activity and provide regular status updates to business.
industry
Business Services
experience
5 - 7 years