You will collaborate with content leads within internal business partner departments (such as field marketing, business systems, sales operations, learning & development, customer experience, etc.) to develop content strategy. You will participate in content migration and any other content management efforts, train departmental content leads on taxonomy and tagging, and test/refine process development and content quality governance.
In this role, the selected candidate will be responsible for provisioning, integrating, and daily operation of critical systems used to support our clients Production, Disaster Recovery, and Test environments.
Responsible for the general health of the queue ( resolving tickets, identifying trends, finding the technical cause of problems ) as well as recommending process / system changes to eliminate incoming workload, optimizing team process, and escalating where appropriate.
The Oracle Cloud for Industry (OCI) provides Cloud-based Infrastructure and Platform services to allow the Oracle Global Business Units to offer Cloud, offerings in the Health Sciences, Communications, Retail, Finance, Utilities and Project Management vertical markets.
Identify, define and accurately document all detected / reported problems and activities into the Information Technology call tracking system. Create system models, specifications, diagrams and document system operational procedures to enhance functions.
In this position, you will be part of a technical team of people providing a single point of contact for the efficient resolution of technical problems and requests; troubleshoot client technical support issues with a focus on servers and networking.