The Client Services Manager is responsible for the day-to-day and strategic functions of the Client Services department. In this position you will be responsible for meeting internal and external client satisfaction/performance goals, scheduling and prioritizing department daily task lists, problem solving, and implementing new procedures.
This individual will be responsible for managing company's Client Services department that is comprised of several full-time and part-time software implementation specialists who work on engagements with customers. The department's objective is to improve customer satisfaction
The Client Account Manager will be responsible for delivering a high level of quality and efficiency while working with internal and external clients. This individual will be responsible for the day-to-day account management of mid-large sized accounts within an assigned group of Risk management commercial accounts.
Engage with the product sales team to create and execute on a business plan to optimize the install base with the customer, cultivate expand opportunities, and plan appropriate coverage model to support that business and/or alignment to sales campaigns.