Perform first-level CRM administration functions including but not limited to user account set up, daily user support and reports; deliver targeted and general training to users via Webex and/or in-person training.
Identify requirements through interviewing stakeholders, conducting requirements gathering workshops, evaluating business processes, collecting user stories, examining scenarios and use cases, and analyzing business and workflow inputs
Effectively analyzing and collecting business requirements, translating those into viable application solutions, creating/maintaining functional specification, and communicating timelines for delivery.
The ideal candidate should possess the ability to dynamically shift between technical and business project needs and should be equally knowledgeable within each of these realms. A member of this team must be hard working, confident, with excellent ability to multitask, deal with ambiguity, prioritize, and be goal-oriented.
Provide stewardship over the testing, integration and rules within EBS. Collaborate with systems teams and users to proactively assess current processes. Evaluate system to suggest improvement measures to EBS and out of system processes
This role acts as a consultative liaison with the business to define business requirements and solution them appropriately, primarily in the areas of finance and controlling. The person in this role must be able to lead and execute small to medium size break/fix and improvement projects with minimal supervision.
Previous experience with customer enrollment data and workflows including the acceptance and processing of enrollment files from the NY State of Health, Maximus and Dept of Social Services (Roster processing).
Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals.
Serves as technical and subject matter expert for initiatives involving the end to end life cycle of customer touch points, including web, phone/IVR, social media and traditional correspondence channels.
Leads, supports and facilitates requirements and design sessions. Documents business and functional specifications used for software design and development including software traceability matrices and use case diagrams.
Improving existing work or author original analysis that advance our ability to: Interpret results, deliver more effective predictive models, address previously undiscovered challenges that reduce our ability to deliver outcomes that exceed client expectations.