Analyze technical problems & create solutions involving the use of existing techniques or tools. Will be responsible for daily network admin/support duties, which would include on call support, pager, and third shift rotation as well as proactive monitoring & skills transfer.
Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.