As a Technical Application Specialist for this project, your job is to understand the design, networking environment and core functionalities of our locomotives' on-board systems inside-out, so that you can help successfully integrate the new application that will enable our locomotives to be PTC-capable.
In this role, the selected candidate must have a deep experience as an analyst exhibiting strong investigative and problem solving skills, communicating in a clear and succinct manner and effectively evaluating information/data to make decisions.
In this role, the selected candidate will perform this job successfully, an individual must be able to perform each essential duty satisfactorily; this position will work closely with various technical teams.
In this role, you will maintain open and frequent communications with other Customer Care team members with regard to client activity; ensure that assigned trouble tickets are updated regularly with clear and concise notes that indicate actions needed to complete request.
In this role, the selected candidate communicates clearly and professionally, with both colleagues and clients, in written and verbal forms; provides excellent customer service using the communication methods designated by the company.
In this role, the selected candidate researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards.
In this role, you will remain competent and has a thorough understanding of PC hardware components and ITG supported software, including messaging clients, web browsers and Internet, anti-virus software, office productivity applications, and time entry systems.
The Desktop Support Analyst II is primarily responsible for performing PC builds, configuration and data migration, as well as providing end - user training related to PC provisioning, including those related to hardware lease replacement, and for performing repair of desktop / laptop hardware.
In this role, the selected candidate will provide 3rd level technical support to Field Services organization, selected vendors and help desk personnel who are deploying new or troubleshooting existing hardware and software.
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$45K to $75K -Chicago, IL
The selected candidate will be responsible for on-going technical development support for peoplesofts supply chain applications including, but not limited to epro, purchasing, and inventory management.
The Technical Support Engineer will be joining an organization that works as a team and not as a group of individuals and will have the opportunity to work with hundreds of different technologies every month related to Windows/Linux/Mac Operating Systems, databases and servers.
In this role, you will perform critical analysis on information consolidated from multiple sources, identify and resolve conflicts, and break down high - level information into detailed workable requirements.