As a Cloud Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business critical applications.
Utilize senior level customer relationships, needs analysis, market and best practices and in-depth knowledge of customer enterprise-wide business process and technology investments to cultivate new opportunities with complex customers. May lead cross functional project teams of SME to recommend enhancements, create new customized solutions generally high in complexity and impact to the organization.
In this role, the selected candidate will provide clear and constructive product feedback to company Account teams, Customer Support, Product Management, and Engineering teams based on customer use-cases and requirements.
In this role, the selected candidate will establish productive, professional relationships with key personnel in assigned accounts; identify prospective companies where opportunities exists and develops new strategic partnerships.