Manage provider complaints and grievances jointly with internal staff as necessary. Ensure that all provider concerns are addressed in a timely and thorough manner as described in the provider manual and all policies and procedures.
In this role, the selected candidate will manage network security solutions, including firewalls and intrusion detection systems; manage all network hardware and equipment, including routers, switches and, hubs.
The Network & Infrastructure Operations Manager will have responsibility for identifying and addressing performance issues, applying necessary updates/patches, ensuring compliance requirements are met and ownership of key performance metrics for the corporate network and infrastructure environments.
In this role, you will manage a team of NOC resources that support the global monitoring of infrastructure systems and applications on a 24x7x365 basis. Manages staffing levels, on-going training and continual improvements.
In this role, the selected candidate will perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled job.
As the Systems Administrator, you will be one of the more senior level members of the team and responsible for Windows Systems/Server administration as well as handling network(Cisco) related issues for clients at the highest level for the company.
In this role, you will provide 24 x 7 coverage on all Production and select non-Production hardware and software related issues including problem alerting, analysis, resolution, and follow up to ensure stable ongoing systems uptime.
The Network/Systems Administrator is expected to provide these services with a high level of competency and independence, demonstrating experience and ability in multiple disciplines within IT. The right candidate must be comfortable working with data centers, clients, internal networks and development teams.