In this engineering role, you will propose and implement design material and manufacturing process changes relative to existing and/or new products to reduce overall product costs and/or to add value to product design relative to customer use/expectations.
The primary focus of the Analyst II is work with business owners to develop and execute EUC solutions to solve business deficiencies, and provide technical support to cross-functional teams and management.
In this role, you will create Transmission file setups for clients on Mainframe and midrange environments using secure and work with operations, IT Teams, Clients and other departments to support daily transmissions and resolve problems.
The Product Support Analyst endeavors to deliver complete resolutions, in a timely manner, and consistently, to address clients technical questions and concerns with the installation, configuration, and use of their Ellie Mae product.
In this role, the selected candidate will participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client.
In this role, the selected candidate will define and implement new solutions for unknown production incidents of low to moderate complexity; interface with L1 and L2 support groups, providing assistance and guidance as required.
The Application Support Developer I is responsible for ensuring that the company's applications operate efficiently and execute successfully to meet client and business needs. This position involves production support, code analysis, and development work focused on the operational characteristics of the company applications.