Provide you the opportunity to learn about virtually all other systems in the company (crm, order infrastructure, aws services, etc.) as well as opportunities to pioneer solutions to high visibility challenges.
The team is looking for a passionate, result-oriented and operationally focused Support Engineer to support the fast evolving Financial Accounting eco-system. You will have enormous opportunity to work with multiple, complex systems, analyzing and identifying common patterns and driving the teams towards resolution to have a positive customer experience.
work side-by-side with the world-class company engineers who build the iOS and Android apps; you will fix bugs and take on coding tasks to build tools that help diagnose system issues and automate their resolution.
Provide guidance on master data management associated with Salesforce, including data capture, warehousing, storing, cleansing and security; recommend strategy for source code management for salesforce applications.
Work with technical support engineers, customers, sales teams and internal partners to gather escalation information and customer/business impact as needed; interaction required with PMs, DEV, stakeholders in case of complex issues.
Responsible for contributing to project teams, troubleshooting operational issues, providing technical solutions to operational problems, implementing new products, modifying existing products and services, and the overall upkeep and maintenance of designated areas of engineering.
Provide inputs to delivery managers to enable implementation of standardized support experience. Coordinate readiness activities, incl. content development for training, in a timely manner to meet the product/service timeline.