In this position, you will manage service desk staff to identify, prioritize and resolve problems with information technology products and services in a timely manner. Ensures that all phases of service desk support are coordinated, monitored, logged, tracked, and that Requests for Service are resolved appropriately or escalated for resolution to third-level support staff.
In this role, you will review new business opportunities, engage with key stakeholders, identify execution requirements and capture a working Plan of Record for process integration, driving change control, managing issues and escalation, triage, cross group coordination and milestone management..
The Tech OPS Manager is responsible for the day-to-day management of System/DevOps engineers as well as mentoring and guiding them to achieve their career goals. This role interacts extensively with external groups such as Product Management, Project Management, QA and Customer Service, and Development acting, effectively, as a filter for communication from these external groups to the individual contributors so that they can focus on getting the work done in a timely manner.
In this role, you will ensure fleet and capacity management processes are manageable and scalable given growth rates, driving towards fully lights out management with appropriate dead man switches in place.
In this role, the selected candidate will act as the lead contact for data entry, campaign setup and tracking through the existing system; develop comprehensive knowledge about these tools and reporting associated with them.
The Senior Marketing Database and Operations Manager is responsible for managing data and processes related to leads and contacts within the marketing automation system, CRM and other system integrations owned by Marketing Operations.
In this role, the selected candidate must have a strong project management and analytical skills; ability to lead projects at a network level to influence and obtain buy-in, and then drive execution, analysis and achievement of the right results.
In this role, the selected candidate will create reporting and dashboards for key metrics to illustrate progress against goals to support team activities and report to management on weekly/monthly basis.