Work directly with people managers to implement standard operating procedures with an emphasis on customer experience and creative quality. Engage with business partners to ensure crisp communication between requests and designers.
The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.
Design, develop and consistently administer a disciplined, data driven operations platform that supports the security teams assurance work across a wide range of security domains, levels of complexity and customer teams.
Identify and research operational opportunities (tools, resources, process gaps) and write project proposals/white papers; analyze data to track trends and initiating deep dives to detect opportunities.
As Area Manager your knowledge of the various scopes of work performed (Operations, P&L'S, Management) is required; responsibilities and experience would include managing daily operations, safety, admin, maintenance, and business development.
In this role, you will work closely with both internal and external customers to support sales and print initiatives. Train, mentor, lead and discipline staff. Schedule and manage production workflow, employees and equipment to ensure quality production and on time delivery.
Manage day-to-day ticket workflow, and develop strategies and best practices around how to effectively manage projects within each advertising vertical. Consider schedules, available resources, scope and budgets to deliver job completion to your advertisers and business partners' satisfaction.