Provide consulting support to service owners to ensure that sound processes are in place for managing compliance; monitor known known risks, internal control effectiveness, and the remediation of process deficiencies.
Develop project plans, secure resources, drive project schedule, run meetings, collaborate effectively across stakeholders and cross teams to define strategy, goals and commitment to timelines and deliverable; develop and implement project management methodologies.
Work with a cross-functional Scrum team to maintain and enhance Salesforce Service Cloud applications in iterative release cycles; troubleshoot and fix defects for planned releases and production issues.
Establishe and maintain an intimate understanding of the client organizations and the business, in the interest of building effective and productive working relationships with internal stakeholders and clients, at all levels of the organization.
Design and implement new or modified regional and global core HR processes to meet long term employee and HR business needs; partner with technical development teams on gap analysis and system design and prioritization of critical strategic components of the deployments.
This position will partner with the senior leaders in Marketplace to develop and execute HR strategies that support business objectives including talent management, organizational effectiveness, workforce planning, and employee engagement.
Develop metrics and service level agreements for core programs and transactions, track delivery against program objectives, identify HR Ops headcount requirements, lead improvement initiatives and encourage a culture of efficiency, innovation, and customer service.
The Human Resources Manager is part of an on-site HR Team providing first level HR support. The HR Manager has responsibility in the areas of Policy Interpretation and Compliance, Employee Relations, Compensation, Coaching, & Training.