Provide inputs to delivery managers to enable implementation of standardized support experience. Coordinate readiness activities, incl. content development for training, in a timely manner to meet the product/service timeline.
As a Frontend Engineer, you will be responsible for developing improvements across all websites owned by CPS. You will work closely with a talented team of engineers and managers to build browser-based user experiences that are easy to understand and improve the security within Amazon.
work side-by-side with the world-class company engineers who build the iOS and Android apps; you will fix bugs and take on coding tasks to build tools that help diagnose system issues and automate their resolution.
Provide you the opportunity to learn about virtually all other systems in the company (crm, order infrastructure, aws services, etc.) as well as opportunities to pioneer solutions to high visibility challenges.
Work with technical support engineers, customers, sales teams and internal partners to gather escalation information and customer/business impact as needed; interaction required with PMs, DEV, stakeholders in case of complex issues.
Assist and train Fleet and student aviators on the use of a DoD Learning Management Software application while serving as a liaison between clients and system developers to communicate client needs to a technical team.
Responsible for contributing to project teams, troubleshooting operational issues, providing technical solutions to operational problems, implementing new products, modifying existing products and services, and the overall upkeep and maintenance of designated areas of engineering.
The team is looking for a passionate, result-oriented and operationally focused Support Engineer to support the fast evolving Financial Accounting eco-system. You will have enormous opportunity to work with multiple, complex systems, analyzing and identifying common patterns and driving the teams towards resolution to have a positive customer experience.