In this position, you will assist and train Fleet and student aviators on the use of a DoD Learning Management Software application while serving as a liaison between clients and system developers to communicate client needs to a technical team.
In this role, you will be developing new/enhanced tracking frameworks that better enable Customer Service Operations to manage to current performance against year-over-year historical trends and goal performance metrics (to include forecasting future year goal targets).
In this role, you will install multiple squadron databases on a single laptop used as a LAN server and escalate urgent problems requiring more In-depth knowledge or technical access to appropriate internal resources.
In this role, the selected candidate will be responsible for follow up communications with all impacted IT teams and Group Health Stakeholders to ensure incident ticketing system documentation is updated and correct.
In this role, you will assist and train users and aviation type command staff on the set up and use of a DoD training and readiness software application and serve as a liaison between customers and system developers to communicate client needs to a technical team.
In this role, the successful candidate will manage and utilize resources to ensure the most up to date processes and policies are followed while identifying areas of waste, developing and driving process improvement.
In this position, you will provide comprehensive support for all system hardware on all shore, afloat, and laptop servers to resolve any reported issues and conduct DoD mandated security management. Maintain local area networks to support users at ashore locations that do not readily have SIPRNet access.
In this role, the selected candidate will monitor incident queues for issues and take ownership and assist customers as required; monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.