The Product Support Engineer is responsible for providing deep level technical support to company Field Engineers, Call Center Agents, and Customers who are diagnosing, troubleshooting, and debugging complex database software problems.
As a Hardware/Support Engineer for the Tactical Data Links (TDL) group you will leverage your knowledge of hardware, networking, RF components, as well as integration and test experience to support the development and test of advanced radio systems.
As a Technical Support Engineer, you will work on complex issues, allowing you the opportunity to resolve problems requiring innovative thinking and a deep understanding of software support processes and procedures.
In this role, you will be responsible for production systems availability and incident management. Supports the IT departments operational, failure/recovery and performance testing in both the test and production environments.
In this role, the selected candidate will maintain frequent formal and informal customer interface to present project status; determines feasibility of changing customer requirements and may propose and/or negotiate changes in schedules or methodology in coordination with program management.
In this role, you will coordinate with product engineering and subcontracts management in the development of changes to technical specifications for parts and components supplied by subcontractors for installed systems.
In this role, you will develops proposed FRD 200 APM-E documents, briefs, proposals, position papers and responses relating to policy, operations, installation readiness and execution, and baseline management, integration, consolidation and modernization planning.
As an Application Support Engineer in GTAC, you would be responsible for assisting customers in the use of Siemens PLM software products. Your primary mission is to troubleshoot and verify defects in our software as well as identify and clarify if necessary areas in our technical documentation as needed.
In this role, you will perform proactive maintenance as well as deploy new systems and features across the globe. You are a problem solver with sharp attention to detail and the ability to create a paper trail for others to follow.
As a member of the Internet Applications team, the WebSphere system administrator performs the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient operation of a WebSphere runtime environment.