Provide technical feedback to engineering concerning product changes / enhancements. May be called on - site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.
In this role, the selected candidate will
resolve day-to-day operational issues, order new computers or accounts, install new computers, request changes to existing services, and communicate guidance from Customer Technical Representative (CTR).
As a Technical Support Engineer, you will work on complex issues, allowing you the opportunity to resolve problems requiring innovative thinking and a deep understanding of software support processes and procedures.
In this role you will be responsible for development of preliminary design artifacts to include system and subsystem performance specifications, interface specifications, and System / Subsystem Design Description ( SSDD ) documentation.
Debug challenging issues in code and create beautiful solutions to delight customers (the kind of solution you'd be proud to show your mother).Fix product defects to ensure successful deployment of client projects.
Responsible for providing deep level technical support. Technical lead on escalated problems within product line. Perform in-depth problem analysis. Analyze files and system dumps for root cause. Identify and document new product defects.
A Technical Support Representative will provide credit union product support to clients via the telephone and/or internet. The Technical Support Representative will gain product knowledge through various training avenues that will allow them to provide the highest level of service to resolve the client issues and restore the client to fully functioning status.
Role in our expansion plans. You will own procuring, installation and configuration of pre-production and production stacks. You will own configuration changes to promote additional zip, region and fc launches as well as automating these procedures with the goal to drive down expansion times to as near as zero as possible.
Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change Templates, FRO bulletins, Service bulletins, Support tools. Development and enhancement of problem scenario reporting rules and associated knowledge.
Assignments are normally conducted in an expeditious manner to return grounded assets to service through investigation and coordination with functional engineering departments, to determine root cause and appropriate corrective action.