Responsible for providing deep level technical support. Technical lead on escalated problems within product line. Perform in-depth problem analysis. Analyze files and system dumps for root cause. Identify and document new product defects.
Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change Templates, FRO bulletins, Service bulletins, Support tools. Development and enhancement of problem scenario reporting rules and associated knowledge.
Debug challenging issues in code and create beautiful solutions to delight customers (the kind of solution you'd be proud to show your mother).Fix product defects to ensure successful deployment of client projects.
Role in our expansion plans. You will own procuring, installation and configuration of pre-production and production stacks. You will own configuration changes to promote additional zip, region and fc launches as well as automating these procedures with the goal to drive down expansion times to as near as zero as possible.
As a Technical Support Engineer, you will work on complex issues, allowing you the opportunity to resolve problems requiring innovative thinking and a deep understanding of software support processes and procedures.
Provide technical feedback to engineering concerning product changes / enhancements. May be called on - site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.
In this role you will be responsible for development of preliminary design artifacts to include system and subsystem performance specifications, interface specifications, and System / Subsystem Design Description ( SSDD ) documentation.