Solve organizational problems via requirements by eliciting, documenting and analyzing user needs, current and future state process flow, use cases, test cases, etc. Consistently and constructively solicit, clarify and acknowledge individual perspectives, feedback and opinions with open-mindedness and flexibility.
Translating business requirements into functional requirements, user stories, and acceptance criteria so that the software teams can execute on them in an agile development environment, ensuring the product vision and goals are met.
Implement pricing strategy changes and short term pricing actions: assess financial impact, review changes with business stakeholders, translate changes into pricing rules, implement and test those in the pricing system, recap the financial impact and make adjustments as necessary
Provide technical and analytical data support to the Customer Advocacy Analytics team with the overall mission of providing data necessary for conducting complaint trending and analysis necessary to meet our quality objectives. This information is integrated into recurring management reviews and analytical dashboards for effective communication and action.
Attend technology review meetings where new projects are presented to the knowledge management team to decide which technology is appropriate; assist developers with requirements questions and contact customers for additional details.
The Business Analyst effectively facilitates the gathering, analysis, prioritization and categorization of complex business requirements in the revenue business lines s/he supports; leads and directs business teams in medium to large projects creating new business solutions or enhancements to existing business solutions.
The Sr. BSA will report to the IT team and will be closely aligned with domestic and international stakeholders in supporting its members, collaborating closely with both groups to successfully deliver results.
Keeps current on new technologies and methodologies to maintain current skills by reading literature, attending conferences and seminars, taking classes, and participating in technical societies, as appropriate.