Generate root cause analysis reports for critical and major customer issues that summarize the issue, the chronology of events leading to the fault, investigation and replication steps, corrective actions and verification steps that the issue was permanently corrected.
As a field service engineer, you will work at a variety of labs, so having a solid understanding of companys portfolio, and continuously learning about new instruments, software and consumables, is key. Applying your creativity, complex problem-solving skills, and can-do attitude is essential.
Key responsibilities will include providing marketing input for product development, coordinating the delivery of services by departments within the company, and proactively managing customer accounts in concert with the sales team.
The Field Service Engineer will travel to retailers on a regular basis to proactively monitor and investigate the product quality and effectiveness of product improvements and assist retailers with difficult diagnosis and repairs, provide training support and assist the retailer in developing the retailer's technical staff.
Provide on-site system installation, information assurance and system administration support, to include the user-training period while in garrison and during government designated operational marine corps deployments.
The successful candidate will function within project management team for construction material testing and special inspection projects, including proposal preparation, tracking project budgets and meeting and interacting with clients and design professionals.
The Data Acquisition team is a quick growing and highly visible team at Zillow Group. The applications that were building allow us to acquire, maintain and analyze large volumes of data that we deliver to the rest of the Zillow Group.