You will be the primary contact for customer interaction and instruction, as well as coordination with development engineering, manufacturing, and business development teams to address all manners of technical issues.
In this role, the selected candidate will be working closely with the product development team consisting of software, hardware, networking, Security and Systems Engineers to execute a variety of technical activities.
Discover design requirements from the system level down to each individual element collaborating with the design, production and/or engineering depts. to develop/execute technical strategies that help solve customer design challenges.
Provide application software development services or technical support for new and/or existing applications. Review system requirements and business processes and develop program logic for new applications or analyze and modify logic in existing applications.
Participates in definition of project tasks. Performs change impact analysis tasks. Assists in the creation of comprehensive unit test plans and creates and executes test cases in line with test plans.
You participate in daily meetings with network operations center (NOC) staff to discuss network stability/performance, critical issues, end user concerns/perception, open trouble tickets and planned maintenance.
As a Product Support Engineer for Pyxis specialty products (ex. CIISafe, Supply), you will be acting as an escalation point for technical issues and help increase efficiency by driving knowledge sharing across the Technical Support Center.
In this role, the selected candidate will explain how the system will work at the level the customer will understand; this requires the ability to explain the same concepts in different ways based on the client's technical background.
Assist Sales and Sales Management in the planning and execution of technical pre-sales and demonstration requirements for all accounts needing applications or technical pre-sales support, with a goal to define a closure plan and grow sales.