In this role, the selected candidate must have a familiarity with open source tools, software and hardware troubleshooting change point management, problem resolution tracking, and routine maintenance.
In this role, you will be responsible for
supporting and developing our puppet configuration management system.Work closely with our engineering community to support, maintain and set priorities for our compute infrastructure.
The System Support Administrator L2 role will include a variety of responsibilities in a fast-paced environment. System Support Administrator L2s are responsible for tasks ranging from building and imaging servers to supporting customers via phone and email support, as well as participating with internal projects and large enterprise customers
In this role, you will work and interact with others in a structured / team environment. The selected candidate will have hands-on experience with Linux (preferably RHEL 6.X/7.X) administering with application installation, support, testing, and troubleshooting.
In this role, the selected candidate will ensure high availability and acceptable levels of performance and security; develop and maintain procedures and documentation for operation and restoration of systems and applications.
In this role, you will perform backup for users' data. Manage and maintain Linux and Windows servers. Install and configure computer systems for end users and department use. Update computer inventory and deploy different software packages. Manage license servers for different applications and troubleshoot license problems. Create IT documentation for backup, servers, IT procedures and user documentation.
The selected candidate will provides mission applications focused expertise for the IT user. Interacts effectively, courteously, and directly with the user to resolve technical issues and respond to queries and requests for service that originate by telephone, web-based portals, email, or other methods.