As a team member in our Business Class Care Department, you will assist customers by answering incoming telephone calls providing technical troubleshooting in areas such as gateway connectivity and email support.
In this role, the selected candidate must have the ability resolve basic product defects with code and produce hotfixes for customers; provide timely and frequent updates to customers and customer tickets.
Defines and maintains architecture, technology standards and best practices for Cloud native applications. Support project team in technical alternate analysis, create Proof-of-Concept (as necessary) Design and Development of system, Testing & Implementation
This position is responsible for planning out projects with Project Managers, UX Designers, and other Developers. Being the point of contact on projects, interacting directly with prospects and customers, keeping all stakeholders informed while building solutions to specifications. Additionally, providing opinionated yet intelligent feedback and software design direction.
The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines.
The Application Support Engineer is responsible for defining, provisioning and managing the Amazon cloud environments. The engineer will also troubleshoot and resolve any issues that occur in cloud-based application software.
As a Tier-I Support Engineer for Company Security, within the Intel Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.
In this role, the selected candidate will focus on customer or partner escalations in hosted and premise based environments to provide immediate support for all applications in our suite of product offerings.