As a member of the Watson Health team you will join us in our mission to improve lives and give hope by delivering innovative solutions that address the worlds most pressing health challenges through data and cognitive insights.
The Tier 1 Technical Support Specialist is responsible for responding to all client support requests in a timely and professional manner. E-mail, telephone communication and web conferences will be utilized to communicate issues and solutions.
The successful candidate will be accountable for Cloud & Cognitive annual contract value, revenue performance, and client success as measured by client adoption and expansion of C&C portfolio of offerings as well as responsible for Cloud and Cognitive account strategy including OI initiatives.
Through phone based interactions you will gather information through effective probing and listening skills to provide viable solutions and/or alternatives in resolving escalated technical and identity theft client issues.
In this role, the selected candidate performs systems development and design work that may include logic design, I/O design, firmware development, model formulation, manufacturing and development cost projections, computer architecture analysis and design, and analog or digital systems engineering.
Drive design in and revenue of qualified Storage and SSD wins across multiple segments: emerging storage, OEM, Cloud Service Providers, Verticals and HPC for pre-sales design in and influencing engagements.
You will receive exceptional technology, industry solution training, shadowing opportunities, and consultative sales training. Training will be delivered through a combination of classroom and online resources, hands-on field experiences, and structured mentorship that will equip you with the knowledge and skills needed to match the technical capabilities of IBM offerings to client requirements.