The Nurse Manager is responsible to the Director, Vice President and/or the Chief Nursing Officer for facilitating, coordinating and delegating the delivery of patient care to a defined group of patients during their entire hospitalization period.
The candidate will develop revenue-producing relationships with decision-making CxO level executives, as well as drive the sales cycle of all assigned sales opportunities from initial prospect communication through contract execution working along with Pre-Sales, Solutioning & Delivery teams at onsite and offshore.
This position will be directly responsible for developing and managing service programs that help millions of businesses get the best results from their marketing campaigns on Facebook through consultation, education, optimization, and support via vendor partners.
Creates and maintains the project schedule and communicates changes in baseline to required parties using appropriate tools and templates; works with technical resources on the company and customer side to gain clear requirements.
Maintain a professional appearance (ie: dress code, attitude) to meet customer expectations; manage Call Centre personnel and activities including appraisals, mentoring and disciplinary issues (UK Staff Only).
The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.
Provides on-site field support for customer service calls that results in the resolution of Customers Computer Hardware problems; provides leadership skills and direct supervision of assigned direct reports.