Directs and supervises a group of Inside Product Specialists for taking customer orders via telephone, chat or e-mail; manages the hiring, staffing and maintaining of a diverse and effective workforce.
The inside sales manager be responsible for the day to day management of a team of inside sales reps, in selling dells products, services and solutions to specified customer segments (primarily via telephone, web, or e-mail).
Provides feedback to Operations team to ensure all customers have accurate and timely information on order status and/or changes; measures Inside Sales Representatives performance and makes employment decisions.
Responsible for leading a team of associates in building relationships with identified customer/client groups determining their needs, and exceeding their expectations in order to grow new and existing account portfolios.
The Sr. Manager, Inside Sales is expected to lead with integrity, by adhering to ethical standards of personal conduct and business rules when making decisions or executing tasks and incorporating quality considerations into decision making.
Responsible for partnering with your field counterparts, creating strategic account plans, and executing as a team in order to sell the full catalog of products and services via telephone and in some cases, face to face.
This role is directly responsible for the planning and execution of all selling activities including: district/customer planning, goal and driver metric attainment, forecasting, goal setting, cross functional partnerships and tools/technology usage.