In this role, the selected candidate will
be responsible for all customer support issues. That means you'll be the one our customers turn to when they have a problem and providing the solution should be your top priority.
In this role, the selected candidate will be troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve.
Resolve, evaluate and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users and stores experiencing problems with hardware, software, networking, and other computer-related technologies.
The IT Service Desk Analyst will provide Level 1 technical support to internal staff worldwide. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.
In this role, the selected candidate will monitor incident queues for issues and take ownership and assist customers as required; monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.