As a Tier-I Support Engineer for Company Security, within the Intel Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.
The Application Analyst will perform several critical planning and proactive activities to include but not limited to GMPC & FMS change management, TVM coordination, RSLinx patches & version upgrades, AOS On Call support, AOS group Change support, E1 & E2 on call & Incident & Service request Tickets.
This position is a combination of both forward looking strategy/architecture definition as well as some operational components that support key business processes at the enterprise level. The ideal candidate will have strong leadership and communication skills, be passionate about helping others, and demonstrate a high level of integrity, initiative, and professionalism.
The Application Analyst Contractor backfill will perform several critical planning and proactive activities to include but not limited to PC & FMS change management, TVM coordination, RSLinx patches & version upgrades, AOS On Call support, AOS group Change support, E1 & E2 on call & Incident & Service request Tickets.
The Application Support Engineer is responsible for defining, provisioning and managing the Amazon cloud environments. The engineer will also troubleshoot and resolve any issues that occur in cloud-based application software.
In this role, the selected candidate must have the ability resolve basic product defects with code and produce hotfixes for customers; provide timely and frequent updates to customers and customer tickets.
This position will be responsible for conducting technical studies and evaluations of business area requirements. The support engineer will recommend the appropriate cloud technology options to support the software in both physical and cloud-based environments to IT management.