Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.
Helps coordinate the adoption of new business procedures resulting from system/application changes, including the development of system specifications, documentation, training, and communication plans.
As a Tier-I Support Engineer for Company Security, within the Intel Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.
In this role, the selected candidate must have the ability resolve basic product defects with code and produce hotfixes for customers; provide timely and frequent updates to customers and customer tickets.
Work with software vendors and Application Development to identify and resolve system issues affecting business processes. Creates the IT Customer Support plan for new functionality impacting assigned applications.
This position is a combination of both forward looking strategy/architecture definition as well as some operational components that support key business processes at the enterprise level. The ideal candidate will have strong leadership and communication skills, be passionate about helping others, and demonstrate a high level of integrity, initiative, and professionalism.
This position will be responsible for conducting technical studies and evaluations of business area requirements. The support engineer will recommend the appropriate cloud technology options to support the software in both physical and cloud-based environments to IT management.