Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by virtustream best practice documentation.
Develop and implement resolutions to identified problems, and follows standard practices and procedures. Identifies, records and proactively revises current procedures and tools to improve customer satisfaction. May need to engage or escalate to more senior resources to resolve more complex issues.
You will develop and help implement solutions and projects through business process analysis, and deliver improvements to technologies, systems and organizational structure ensuring high levels of functionality.
As the Instrumentation and Controls Systems Integration Engineer on the facilities engineering program at our clients semiconductor manufacturing facility, you will have the chance to positively impact the daily operations by providing timely and client-focused engineering and design.
Applies general systems level technical expertise to standard to moderately complex systems level customer issues. Customer issues may be received by support centers through automated dial-homes, voice initiated technical calls from emc customers, customer engineers, or remote maintenance calls and web support calls.
Assists in the capture and/or management of customer and derived requirements, decomposition and assignment of requirements to appropriate functional areas of responsibility, insuring traceability from a verification test matrix back to original customer and system level derived requirements.