In this role, the selected candidate must have in-depth knowledge, articulation and understanding of the full Mortgage life-cycle / workflow (origination, underwriting, fulfillment, use of outside vendors, secondary market, servicing, sales, building, workflows, etc.).
In this role, you will able to communicate effectively with internal and external customers on quality issues, collect and analyze data required to identify root cause and establish corrective actions.
In this role, the selected candidate will be responsible for the daily management and development of direct and indirect reports on multiple shifts to ensure efficiency, effectiveness and continuity of departmental operations.
In this role, the selected candidate will ensure smooth operations through their teams accurate input and management of television advertising campaigns, maximizing revenue for both the company and our clients.
In this role, you will manage and develop both direct and indirect labor, provide an engaging environment, and is empowered to take risks. Reporting directly to the General Manager, the successful incumbent will be accountable for performance to KPIs and annual objectives and will serve as the Facility expert on operational excellence tools and be capable of facilitating rapid improvement events.
In this role, the selected candidate must be able to communicate effectively with internal and external customers on quality issues, collect and analyze data required to identify root cause and establish corrective actions.
The Director of Payment Services Operations is responsible for providing leadership oversight of the West Division's Outside Collection Agencies (OCAs), directing business operations for the Payment Services Call Center, and managing the work efforts of specialty collections support teams.