The IT Support Analyst ensures the stable operation of information systems infrastructure. Responsibilities will also include analysis and resolution of end user hardware and software problems in a timely and accurate fashion, and provide end user training when required.
In this role, you will be responsible to create test scenarios to verify problems and proof code fixes and accurately document problems and solutions; assist with quality assurance and testing procedures.
In this role, you will work with training staff and the instructional designer to guide the build and implementation of training tips and lesson plans to support features and optimization of the system.
In this role, you will maintain good professional relationships with counterparts of engineering and customer support departments. The selected candidate will being responsible for the imaging and deployment of desktop / laptop computers.