Work directly with customers regarding the order and criticality of the maintenance, troubleshooting, repair, calibration, upgrades and training on wireless standards and protocols of the mission critical LGS wireless communication product portfolio and 3rd party vendor(s) equipment.
Your primary responsibilities include: answering and responding to inbound calls/emails in a timely and professional manner, properly documenting those interactions in the appropriate tracking system, escalating issues that cannot be resolved in a timely manner, sustain currency of work instructions and related process changes.
Provides support to program contracting processes related to SE tasks and efforts, including Statement of Objectives/Work development, review and analysis of contractor-submitted technical data, and technical support to government representatives at working meetings and formal reviews with their materiel acquisition contractors.
Be responsible for providing guidance to intelligence analysts for all aspects of information gathering to include national level analysis, technical exploitation, collection, general research, threat assessments and intelligence product production.
Provide escalation support to Implementation Consultants and the Client Support Center by identifying key issues for problem resolution with a clear understanding of recommendation impact on the client organization.
The Informatics System Support Engineer serves as the Informatics Subject Matter Expert (SME) for assigned Informatics solutions, and will be accountable for service readiness and product life cycle management of these products to meet all functional and business objectives.
Resolves technical problems and answers queries by telephone or self - service ticket in support of internal and / or outside customer computer hardware, software, network, system / application access, and telecommunications systems.
Develop and implement a Microsoft Windows 10 migration testing program using Windows Update services to determine the viability and impact of non-tested updates that achieves the objectives specified by the Computer Security Handbook across all supported environments.