This position is required to respond to phone and email inquiries regarding Dimension/Vista instrument systems; specialists provide technical and troubleshooting assistance to customers and field personnel, initiate product complaints for evaluation, and interface with other diagnostics technical areas for occasional technical writing and instructional purposes.
In this role, the selected candidate will be responsible for the Phone technical support for multi-axes CNC equipment; Customer Training; Spare parts ID and recommendation; Recommend field service; Technical Documentation and Information Management.
The Client Support Analyst II provides resolution to customer issues that are escalated through all access channels. The support is often consultative and addresses intermediate to advanced service related issues. The Client Support Analyst II applies subject matter expertise in the area of expense reimbursement.
In this role, you will support implementation of and technical assistance related to healthcare delivery and payment reform programs, with particular focus on government healthcare programs (e.g., Medicare, Medicaid).
In this role, you will communicate and collect information from technical development teams to support their full understanding of the business reasoning and rationale for these changes and the timeline for implementation.
In this role, you will assist with the development of required acquisition lifecycle logistic program documentation, milestone documentation, logistic support plans, and logistic considerations in program office planning documentation.
In this role, you will answer technical questions and troubleshooting service related activities on fitness equipment for customers directly, or indirectly through the support of Authorized Service Providers and Dealers .
In this role, the selected candidate supports implementation of and technical assistance related to healthcare delivery and payment reform programs, with particular focus on government healthcare programs (e.g., Medicare, Medicaid).
The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 (including Outlook 2010), Active Directory, Microsoft Lync/Skype for Business, HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x.
In this role, you will develop various CPIC artifacts, including project scheduling and earned value management, capital planning, such as the IT Portfolio Summary and IT Major Business Case Detail (formerly Ex. 53 and 300), risk management, program budgeting, cost management, and BPA monthly status reporting.
In this role, the selected candidate will provide technical support and expertise for new concepts beyond this program, including support of seedlings, potential new start briefs, prize challenges, and other work in related areas.
In this position, you will assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.