The Informatics System Support Engineer serves as the Informatics Subject Matter Expert (SME) for assigned Informatics solutions, and will be accountable for service readiness and product life cycle management of these products to meet all functional and business objectives.
Candidate must have demonstrated abilities in the following areas: Hardware Support, Network Troubleshooting, Software Troubleshooting, Task Management, Documentation and an ability to execute tasks and troubleshoot based on incomplete, imperfect and/or incorrect information.
Provides support to program contracting processes related to SE tasks and efforts, including Statement of Objectives/Work development, review and analysis of contractor-submitted technical data, and technical support to government representatives at working meetings and formal reviews with their materiel acquisition contractors.
Be responsible for providing guidance to intelligence analysts for all aspects of information gathering to include national level analysis, technical exploitation, collection, general research, threat assessments and intelligence product production.
Provide support of the integration of new engineering changes, technologies, and upgrades into current and future systems, including performance requirements and capabilities analysis, engineering analysis to support analysis of alternatives in acquisition and architecture trade studies.
Work directly with customers regarding the order and criticality of the maintenance, troubleshooting, repair, calibration, upgrades and training on wireless standards and protocols of the mission critical LGS wireless communication product portfolio and 3rd party vendor(s) equipment.