In this role, the selected candidate will be responsible for the Phone technical support for multi-axes CNC equipment; Customer Training; Spare parts ID and recommendation; Recommend field service; Technical Documentation and Information Management.
In this role, the selected candidate supports and maintains routers, switches, wireless access points, and related infrastructure environments; proactively analyzes trends and suggests system improvements.
In this role, the selected candidate will be responsible for post-launch maintenance for SaaS utility energy efficiency products/platforms; analyze client data and use internal tools to support ongoing and expanding client programs.
In this role, you will configure ports and carry out basic telecom and network troubleshooting; communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing.
In this role, the successful candidate will establish and maintain user accounts, assigns file permissions and establishes password and account policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment.
In this role, you will perform full life cycle support to the customer on complex data systems and networks, provide solutions to the customer applying expertise with systems engineering and networks/components to support.
In this position, you will provide user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
In this role, the selected candidate will provide engineering support services to include but not limited to engineering analysis (including finite element analysis), feasibility studies, design, development, technical reviews, production-ready drawings, prototype production and testing, production qualification testing, production engineering support, configuration control and configuration management.
In this role, you will provide technical support with the creation of models of functions or algorithms used within the current combat systems elements or in proposed functionality to permit evaluation of these functions to support tactical operations and training for various computer program performance tests and analyzes and documents results.