The Deputy Service Desk Manager shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem solving skills, and a desire to provide outstanding customer support to customers of all level. Candidate must be able to work efficiently and accurately in a fast paced and changing environment.
The Area Service Manager will assist and be accountable to the Maintenance Coordinators. Provide maintenance support to communities primarily where additional capital expenditure supervision is needed, staffing is inadequate or operating under stressed conditions.
Maintain strong written and oral presentation skills, conduct research on various client issues, and supervise associates and senior associates. Participation in the professional growth and development of associates and senior associates is also a key component of managers responsibilities.
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
Leverage an understanding of technical and programmatic issues across the Customer Agency and its IT Enterprise, to ensure optimal plans and solutions that meet strategic initiatives, technical requirements and budgetary constraints.
Coordinate with Leadership & Development personnel to initiate and sustain effective sales channel training and development programs; develop annual sales channel budgets and monthly forecasts for sales performance expectations, commissions, expenses, and other special projects.
Provides tactical leadership for the administrative support units. Plans, organizes, directs and controls activities of support staff in the areas involved in mailroom, reproduction services, and reception desk.
In this role, the selected candidate will execute strategic direction that is aligned with divisional goals and communicate to all team members including management staff in their respective functions.
The Professional Services Project Manager focuses on implementing customer projects to include preparing statements of work, validating estimates, tracking and assigning technical resources, managing project timeline and deliverables, and providing status reports and updates to stakeholders. The Project Manager leads a team of analysts & engineers by establishing team goals, ensuring productivity, prioritizing work, and managing to established deadlines.