Defines and classifies level, priority and nature of problem, request and/or issue. Responsible for opening, tracking and closing trouble tickets that ensures problem ownership and promotes end-user satisfaction.
Provides support to program contracting processes related to SE tasks and efforts, including Statement of Objectives/Work development, review and analysis of contractor-submitted technical data, and technical support to government representatives at working meetings and formal reviews with their materiel acquisition contractors.
Ideally this candidate should demonstrate excellent interpersonal skills and enjoy working in a fast paced environment. The successful candidate will communicate with end users at various levels to troubleshoot technical issues.
Work directly with customers regarding the order and criticality of the maintenance, troubleshooting, repair, calibration, upgrades and training on wireless standards and protocols of the mission critical LGS wireless communication product portfolio and 3rd party vendor(s) equipment.
Be responsible for providing guidance to intelligence analysts for all aspects of information gathering to include national level analysis, technical exploitation, collection, general research, threat assessments and intelligence product production.
The Informatics System Support Engineer serves as the Informatics Subject Matter Expert (SME) for assigned Informatics solutions, and will be accountable for service readiness and product life cycle management of these products to meet all functional and business objectives.
Resolves technical problems and answers queries by telephone or self - service ticket in support of internal and / or outside customer computer hardware, software, network, system / application access, and telecommunications systems.