Consult with IT architecture team on solution architecture and identifying key areas of impact; work closely with development, testing and subject matter experts during the entire life-cycle of the project.
Act as primary point of contact for the Service Portfolio Manager, the Project Portfolio Manager, the Business Sponsor, Cyber Security teams, and all supporting organizations (e.g. architecture; engineering; system administrators, etc.).
The successful candidate will demonstrate a passion for customer service, flexibility, team-player attitude, and excellent communication skills. The IT organization offers a challenging environment focused on teamwork and delivering value added solutions for the organization.
Resolve technical issues within Tier 3 scope of guidelines and escalate issues according to procedural documentation and training; delivers quality products and/or services that improve the client experience.