In this role, you will be responsible for ensuring that the Project Team completes the project within budget, on schedule and within scope, and manages the project process per the standards and guidelines of the Portfolio and Project Management Office.
The IT Manager is accountable for the establishment, development, maintenance of policy and standards, and day to day operation for the activities of the support staff. This position is accountable for the leadership for the IS Clinical Support team members in the Operations Center. It requires good management and critical thinking to achieve excellence in workflow for the assigned area.
In this role, you will ability to develop and maintain multiple project plans. Leadership, facilitation and interpersonal skills with the ability to work effectively with a cross-functional team dynamic.
In this role, the selected candidate will provide clear and constructive product feedback to company Account teams, Customer Support, Product Management, and Engineering teams based on customer use-cases and requirements.
In this role, you will be responsible for managing customer operations and providing technical oversight to a team of 24X7 engineers for Windows & Linux systems, Network, Storage, Web, and SQL & Oracle Database in support of services provided to the customer.
In this role, the selected candidate communicates complex technical information appropriately for each audience; creates collaborative team environment and leads team development to drive client success.