Lead in Business Operations efforts (speed to resolution, bridging the gap between business partners, developers, SLA management, and key support teams. Lead activities for Continuous Delivery / Continuous Improvement, automate existing technical processes, enhanced monitoring, and identify efficiencies for Core Services.
This position will provide technical leadership and support to manufacturing to ensure less downtime and greater efficiencies. Responsible for leading continuous improvement, maintaining and revising existing equipment and the installation and process preparation of new equipment.
Proactively identify and suggest areas for improvement. Assist with preparation and/or updates necessary to meet customer needs. Post documents according to defined process. Develop and maintain knowledge base articles via support portal for internal and external customers. Excellence in written case documentation is expected.
In this role, the selected candidate will work with a variety of IT and business groups to analyze, trouble shoot, and develop technical requirements while maintaining excellent business relationships.