The successful candidate will work as part of a team comprised of a project manager, business analysts, developers and customers to provide analysis, software development lifecycle support and change management support on various applications assigned to the System Support Center.
In this role, the selected candidate will design and support custom JIRA workflows, fields, dashboards, and reports; work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, perform testing, installation and configuration of the plug-ins.
Proactively identify and suggest areas for improvement. Assist with preparation and/or updates necessary to meet customer needs. Post documents according to defined process. Develop and maintain knowledge base articles via support portal for internal and external customers. Excellence in written case documentation is expected.
The Application Support Engineer will be part of an integrated Operations & Sustainment team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities and is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces.
In this role, the selected candidate will support tasks require the candidate operate as a member of a larger on-site support team, working collectively with team members to meet the current support scope of the system, while searching for ways to improve our level of support for identified system operational requirements.
In this role, you will be responsible for the analysis, troubleshooting, support, consultation and review of customer support practices related to new technology and services in a customer facing environment.
Lead in Business Operations efforts (speed to resolution, bridging the gap between business partners, developers, SLA management, and key support teams. Lead activities for Continuous Delivery / Continuous Improvement, automate existing technical processes, enhanced monitoring, and identify efficiencies for Core Services.