Develop use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow (Implementation Hub);collaborate with clients and Fruition project team to design appropriate process solutions.
Communicate and interact professionally with a diverse group, peers, executives, managers, and subject matter experts. Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
Responsible for overall systems design and architecture, including new solutions and patterns.Collaborate with business users and stakeholders through design and implementation, including needs analysis and system requirements.
Responsible for supporting the annual LRP in terms of planning and alignment with Corporate as well as applicable functions involved ensuring a systemic and robust process that will compile key data inputs needed from various stakeholders in the business to ultimately deliver a meaningful projection.
Serves as a computer technology expert for assigned functional applications to assist business lines with development and ongoing support. Provides project release direction and support including research, analysis, review, development, implementation and monitoring of new or revised systems.
Successfully interact with strategy leads, system product owners, platform teams, global business architects, human centered design experts, data analytics teams, and external vendors to define and develop transformative business processes.
Serves as a project liaison between the business sponsor and the service delivery organizations to understand and document user needs and transform those needs into requirements that will be used to deploy solutions that will meet the sponsors objectives.
Act as an intermediary between the business community and the technical community working with IT project teams and business clients to collect, clarify and translate business requirements into functional requirements documentation, process models, and data models (using appropriate tools) from which applications and solutions are designed and developed.