The Application Support Engineer will be part of an integrated Operations & Sustainment team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities and is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces.
The Application Analyst will perform several critical planning and proactive activities to include but not limited to GMPC & FMS change management, TVM coordination, RSLinx patches & version upgrades, AOS On Call support, AOS group Change support, E1 & E2 on call & Incident & Service request Tickets.
In this role, the selected candidate will implement detailed customer installation plans and some product training; provide follow-up support in disseminating technical information on specific applications.
The Application Analyst Contractor backfill will perform several critical planning and proactive activities to include but not limited to PC & FMS change management, TVM coordination, RSLinx patches & version upgrades, AOS On Call support, AOS group Change support, E1 & E2 on call & Incident & Service request Tickets.
In this role, the selected candidate must have three or more years of experience in solving challenging technical problems in two or more of the following areas; single page web application development.
The successful candidate will work as part of a team comprised of a project manager, business analysts, developers and customers to provide analysis, software development lifecycle support and change management support on various applications assigned to the System Support Center.
Proactively identify and suggest areas for improvement. Assist with preparation and/or updates necessary to meet customer needs. Post documents according to defined process. Develop and maintain knowledge base articles via support portal for internal and external customers. Excellence in written case documentation is expected.
Lead in Business Operations efforts (speed to resolution, bridging the gap between business partners, developers, SLA management, and key support teams. Lead activities for Continuous Delivery / Continuous Improvement, automate existing technical processes, enhanced monitoring, and identify efficiencies for Core Services.
The Application Platform Midrange Engineer collaborates in the standardization, optimization and simplification of platform applications. Will assist with the overall quality, performance and efficiency of those applications.