Manages day-to-day service for clients including customer claims, billing, eligibility, and service issues. Properly sets expectations for issue resolution, monitors progress and communicates outcomes. Updates BenefitPoint in a timely manner including updates to on-going activity. Conducts quarterly service status calls to assigned book of business clients.
Manage the planning and direction of departmental financial or decision support projects and the supervision of staff. Oversees the efficient operation and cost-effectiveness of operating systems and programs.
In this role, the selected candidate will lead the administration of a full range of health and welfare benefit programs, including ACA and retirement plans; establish vendor relationships to maximize associate benefit offerings while controlling company expenses.
Lead a team that is responsible for the design and implementation of sales compensation plans/programs for the company's Business Channels; ensure competitiveness, equity and alignment with the company's business objectives and talent strategy.