In this role, you will be responsible to provide technology-based customer service support and conducts first level analysis to resolve end user incidents or issues working with technology groups, to resolve within established timeframes.
In this role, you will be responsible to maintain an effective, courteous, and timely channel of communication with customers from initial inbound call or outbound contact to satisfactory resolution of all issues.
In this role, you will ensure the security of Clients information assets by providing information security planning, risk mitigation, and assuring other corporate-wide information security measures are in place.
The IA Analyst will report to the Office of Information Assurance and operate as an experienced information assurance consultant to SCDHHS leadership, business units, business partners, vendors, and other stakeholders.
In this role, the selected candidate will perform Enterprise Security Engineer duties. Back up for web filter, SiEM, IDS/IPS: This includes troubleshooting and resolving help desk tickets related to Firewall, IDS/IPS, Web filter, and SIEM and Endpoint Security Products including Virus Scan, HDLP.
In this role, the selected candidate will be part of the Infrastructure Protection Unit within the Information Technology Group; analyze packet captures, network configs, system logs, application code and scripts.