Selling service and maintenance contracts at required levels to obtain new units on maintenance agreements; retain current maintenance agreements at required levels through good customer service and selling on factors other than price.
The successful OSR generates and secures new sales of products and value add services to increase our market share and drive value. In addition, the OSR ensures efficient and effective sales operations and superior customer relations with new and existing accounts.
The incumbent will interact with R&D colleagues and internal functions as well as customers to address market needs, lead internal investigations and external trials, and identify new opportunities for business growth.
Provide Technical Assistance (TA) reports for all support provided to DCGS-N FoS Help Desk Customers. Support program management integration, systems engineering, and testing to resolve system CASREP issues. This may include CONUS and OCONUS travel to both shore and ship sites to support urgent operational requirements.
The Customer Service Engineer will interact with clients via face to face, email or telephonic support calls and provide assistance with desktop, laptop, cell phones, accounts or application level support calls.